Policies/Terms

About Us

Disclaimer:

We work diligently to keep all information contained in Air Rite Service Supply, Inc. site up-to-date. However, prices, listings, articles and other information are subject to change and are for informational purposes only. Air Rite Service Supply, Inc. assumes no responsibility for errors or omissions noted on this Web site. Please verify all information with Air Rite Service Supply, Inc. management via email or by the telephone number provided on the contact page.

Links to Third Party Web sites:

This web site contains hyperlinks to web sites operated by parties other than Air Rite Service Supply, Inc. Air Rite Service Supply, Inc. does not control such web sites and is not responsible for their contents. Air Rite Service Supply, Inc.\'s inclusion of hyperlinks to such Web sites does not necessarily imply any endorsement of the material on such web sites or any association with their operators.


Credit Card Payments

We accept Visa, Mastercard, American Express, and Paypal. Credit card payments require full billing address and CVV verification. If you would like to use a pre-paid credit card (also know as gift cards), you must contact the issuer to add the name and complete address to the card for our address verification system. In most instances, this can be done online with the issuer. Check the back of your card or insert for instructions.


Air Rite Website & General Return Policy:

General Returns:

First off, thank you for your purchase! We certainly hope your original purchase is exactly what you wanted and needed. Of course we understand that sometimes, that isn’t the case. Please take a look at our Return Policy and if you have any questions about it, please call us at 800-228-8209 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. When you order online from us, most items are returnable. We accept returns on all registers or vents, unused items in re-saleable condition (see exceptions below), and in their original packaging where reasonable. We do not reimburse or pay for return shipping, nor issue credit for your original shipping charge (except in the case of our error). We will refund the product cost to you via the same form of payment you made to us. Returns are allowed up to 45 days following a purchase online (except Austin Air – see below). Any extension permission of this policy needs to be made in writing (by us) and included in the product package. If you are returning an item, please package the item very well so to avoid damage in transit back to us. We can’t be responsible for any damage by your return shipper. Also, when returning, don’t forget to include a copy of your original invoice, your phone number(s) and emails. We may need to contact you regarding your return, so including this information will speed up receipt of your refund.

Austin Air Returns:

Air Rite will accept the return of any air cleaner that was purchased and returned within fourteen (14) days (from our website) or seven (7) days (from our Lakewood, Ohio store), provided the carton and all packaging materials are returned with it. The unit cannot be damaged or defaced in any way. WITH THE EXCEPTION OF A MANUFACTURER’S DEFECT, THE CUSTOMER WILL BE ASSESSED A $25.00 SHIPPING AND HANDLING CHARGE FOR ITS RETURN TO AUSTIN AIR

No Returns accepted on the following items:

*** ELECTRICAL ITEMS (i.e., furnace controls, transformers, etc.)
*** THREADED CONTROLS OR FITTINGS
*** SPECIAL ORDER ITEMS
*** SPECIALLY FABRICATED ORDERS
*** “FINAL SALE” or CLEARANCE ITEMS

Special Circumstances:

Please note that in the event of a dispute, final determination shall be made by Air Rite exclusively. Also, should special circumstances arise, we may also impose a restocking fee of up to 30%. Further, in the case of a customer returning a damaged item(s), Air Rite shall determine the level of refund from 0% to full value, based on what Air Rite believes the modified value to be.

Terms and Conditions

Limitation of Liability:

Neither Air Rite Service Supply, Inc. nor any of its directors, employees, operating partners or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Privacy Policy


Your privacy is very important to Air Rite Service Supply, Inc. To help protect your privacy, we adhere to the following guidelines. This web site will explicitly ask when it needs information that personally identifies our customers or allows it to contact our customers ("Personal Information"). When possible, this web site will provide our customers with the means to make sure that Personal Information is correct and current. This web site and its service providers may use Personal Information to operate the sites, provide services, and to inform our customers of new features, services, and products. Air Rite Service Supply, Inc. does not disclose or sell personal information to other individuals, businesses or third-parties. This web site may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Air Rite Service Supply, Inc. or its parent company(ies); (b) protect and defend the rights or property of Air Rite Service Supply, Inc. or its parent company(ies), and (c) act under exigent circumstances to protect the personal safety of users of Air Rite Service Supply, Inc., its parent or related company(ies), this site or the public.

Air Rite Service Supply is one of the Midwest's largest and preferred distributors of air filters with over 100,000 air filters in stock. We are an authorized distributor for more than 30 major brands including Purolator, Glasfloss, Aprilaire, Flanders, RP, White Rodgers, Honeywell, and Johnson Controls. We also manufacture special size, odd size and custom air filters to order, virtually any air filter for HVAC applications.

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